6 Best WordPress Facebook Chat Plugins (Messenger & Live Chat)

Want to provide your customer with the quickest and easiest way to reach you? Using a WordPress Facebook chat plugin can help you do that instantly. 

You may ask, why WordPress Facebook chat plugins, not other WordPress live chat plugins? Most people use Facebook to connect, and WordPress Facebook chat plugins allow users to initiate the chat using their Facebook ID instead of inputting their email and name. 

Besides, it’s a hassle to input your email ID and name before starting a chat. Moreover, the Facebook shop is also becoming more popular daily, and it’s a vast marketplace for promoting your business. 

Using a WordPress Facebook or messenger chat plugin, you can solve your customers’ issues immediately if their query is simple. Some plugins also allow your customer to call you directly instead of chatting and rate your agent’s customer service.  

So why would you not use WordPress Facebook chat plugins after seeing all these benefits?

Grab one today, but not all WordPress Facebook plugins are the best. Therefore, we have picked the best 6 WordPress Facebook chat plugins from several. Learn more about them in the detailed discussion below. 

Let’s learn more about these plugins.

LiveChat

Chat with customers instantly using LiveChat to provide better customer support and solve their problems. It is one of the robust WordPress chat plugins that connects all your websites into a single chat account.

It easily integrates with Facebook Messenger to keep all your communication under one hood.

You can also immediately reply to assist your customer and accept or send attachments to better understand and solve your customers’ problems. 

Furthermore, you can hold multiple chat sessions simultaneously and send defined or canned responses to FAQs. 

It also has a built-in ticketing system to provide better customer support 24/7. The ticketing system allows you to collect all customer issues while away. 

This plugin supports significant page builders like Elementor, Beaver Builder, SiteOrion, etc. Moreover, LiveChat is translated into over 40+ languages, allowing you to use the plugin on multilingual sites. 

Top Features

Translated into 45 languages
Chat on multiple websites from one single account
File upload support
Support and agent ranking
Canned responses
Reports and analytics
Ticket form
Chat transfer
Chat surveys
Messenger integration
Chat widget customization 

Price: The live chat WordPress plugin initially offers a free 14-day version. After that, you must pay $20/month annually for a single site. You can also select other packages that cost much more. 

HubSpot

HubSpot offers various functionalities that you need in one place to run a successful business website. The free live chat function is one of the most used functionalities of HubSpot. 

The live chat option allows visitors to connect with your website in real-time, turning them into new leads and providing excellent customer support. 

With the widget support, you can effortlessly integrate live chat into your website. The widget is highly customizable, as you can customize the color to match your brand and make targeted welcome messages for different web pages or audiences. 

Another interesting fact about the HubSpot Live Chat option is that it automatically stores every chat conversation in a universal inbox on HubSpot’s free CRM. It gives you full context and a clear view of every customer interaction. 

If you are far away or your team members are too busy, you can let the chatbot handle the live chat for you. The included chatbot helps you qualify leads, schedule a meeting, answer customers’ common questions, etc. 

Key Features

Slack Integration
Create a Customizable Live Chatbot
Chat Automation for Faster Response
CRM Integration
Customizable Chat Widget
Stores Chat Conversation in Universal Inbox

Price: The free version is downloadable from the WordPress repository. But for the pro version, you must pay a minimum of $18 monthly. 

Chaty

Another impressive WordPress Facebook Chat plugin is Chaty, which allows customers to connect and chat with you using their chat app while browsing your site.

No matter which social media or chat app your customers use, they can chat with you immediately. However, they must first select which social media they would prefer to contact and chat with you on. 

They can use WhatsApp, Viber, Slack, Telegram, Messenger, Skype, Snapchat, Instagram, etc. Therefore, it’s one of the perfect WordPress Facebook chat plugins that allows your customers to call you directly. 

The exciting part of the plugin is that it provides free premium features. For instance, it offers various free button designs, animation effects, display triggers, a Contact Us form, and many more. 

Though it is a better free solution, it has its limitations, too. You can add up to two different click-to-chat channels using the free version, whereas the pro version allows you to set up to 25 other click-to-chat channels. 

The pro version offers more robust features, such as chat button customization with hex codes, uploading your custom chat button icon, traffic source targeting, country targeting, Custom CSS, widget analytics, and much more.

Top Features

Show up to 2 different click-to-chat channels
Add a custom Call-To-Action message
Chatbox animation to attract customers
Chat button customization
Contact us form
Widget size adjustment
Show different chat channels for mobile and desktop
Show all the channels you want at the same time (Pro)
Country targeting (Pro)
Widget Analytics  (Pro)

Price: The free version is readily available from the WordPress repository. The pro version costs $49/month for a single site. 

WP-Chatbot

Next, we have WP-Chatbot, which adds an OmniChat widget throughout your site and provides the fastest and most reliable way to chat with your customers.

Since the plugin is integrated with Facebook, users registered with Facebook can interact directly with you. 

Do not worry if your customer does not have a Facebook ID. They can still contact you via live chat using guest mode.

Your user can contact you using any web chat app since you only need to create one chatbot instead of numerous chat apps.

You will also have a single chatbot dashboard to see all your customer messages from different chatting apps. Therefore, WP-Chatbot makes it easy to reply to all your customers from one place. 

You will not miss a single interaction with your customer even if you are away or sleeping or busy with other work since the chatbot is here.

The chatbot will take care of the interaction with the customer for simple issues that you can check back later. 

Furthermore, it saves the chat history forever so that you can start contacting your old customers whenever you want.

This plugin provides the simplest way to add a live chat button to your site.

Top Features

Ability to chat with both Facebook & non-Facebook users
Chat button shape & location customization
Chat button color customization with hex code & color picker
Add a chat button on designated or all pages
Facebook Analytics
Language selection for chat
Keeps chat history forever, as Facebook does
Facebook business page integration

Price: You can use this plugin for free by downloading it from the WordPress repository. 

JivoChat

JivoChat is another popular WordPress Facebook chat plugin that is well WordPress to facilitate live chat with customers. 

JivoChat is an all-in-one live chat tool that lets you talk with your customers via chat, phone, email, and social media. The plugin is famous for integrating popular apps like Slack, PipeDrive, Zoho CRM, etc. 

Just like our previous plugin on the list, JivoChat supports the Omni Channel. Therefore, your user can live chat with you from any messaging app. All the messages and communications will be saved in one place to manage your contacts more efficiently. 

One distinct feature of the plugin that makes it special is multi-agent chat. Multi-agent chat allows you to transfer discussions to other expert colleagues when you can’t handle your customer’s issue. 

With JivoChat, you are bound to forget the language barriers since the plugin automatically translates your live chat in both directions with foreign-language speakers quickly and accurately. 

The plugin can translate any inputted text into 90+ different languages. Moreover, you can use the chat widget in 20 other languages. 

Top Features

Omnichannel 
Callbacks
Multi-agent chats
Unlimited archive
Team chats
Multi-Agent Chat (Pro)
GDPR compliant
Chat auto-translation
Visitor monitoring & smart triggers

Price: Use this impressive WordPress messenger chat plugin for free. The pricing of the pro version starts from $19 monthly.

Facebook Chat Plugin

If you want a free and official solution to chat with customers using Facebook Messenger, the Facebook Chat plugin is the exact one you’ve been looking for. 

Using the plugin, both registered Facebook users and non-Facebook users can chat with you while they are browsing your site.

Facebook provides a guest mode to non-Facebook users while chatting with you so that you never lose a customer; instead, you get more and more customers. 

This plugin guarantees that your customers will not lose their chatting with you since all the messages will be saved in their Messenger. The same goes for you. All the messages between you and your customer will be saved in your Facebook account. 

The exciting part of the plugin is that it allows you to define auto-replies when you are away.

You can also specify the FAQ and hours of your availability. The plugin also provides you with messaging analytics for your Facebook page. 

If your customer needs to chat with you while on your website, they must press the lower right corner and click on the messenger button. 

Top Features

Integrates with WooCommerce
Accept payments 
Automate FAQs
Auto replies
Define hours of availability
Live agent integration
Showcase product
Send follow-ups
Collect customer feedback

Price: Get this official WordPress Facebook Messenger chat plugin for free.  

Conclusion

We hope you have all the information you need to choose the best WordPress Facebook Chat plugin for your site. If you are starting a new business, you must provide live chat support so your customers can trust you immediately. 

So far, we have collected the best 6 Free WordPress Facebook chat plugins, but you do not need to install all of them. All of the plugins above can effectively set up a chat button on your WordPress site. 

If you are still unsure which one to choose for your site, review each plugin’s top features again or go to the download page to view its complete feature list. 

We hope you enjoyed reading the full post. Please share it with your friends and family on social media if you do. After all, sharing is caring. 

You may also check out our other posts based on WordPress below:

Best WordPress Feedback Plugins
Best WordPress Facebook Feed Plugins
Best WordPress Support Services
Best WooCommerce Review Plugins
Best WordPress Online Marketplace Plugins
Best WordPress WhatsApp Plugins

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