{"id":2769,"date":"2020-10-28T04:42:03","date_gmt":"2020-10-28T04:42:03","guid":{"rendered":"https:\/\/wptablebuilder.com\/?page_id=2769"},"modified":"2023-04-10T08:46:31","modified_gmt":"2023-04-10T08:46:31","slug":"politique-de-soutien","status":"publish","type":"page","link":"https:\/\/wptablebuilder.com\/fr\/support-policy\/","title":{"rendered":"Politique d&#x27;assistance"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Nous fournissons\u00a0<strong>Support payant concernant les produits<\/strong>\u00a0par notre documentation et notre support par e-mail. Le support peut \u00eatre demand\u00e9 en utilisant le formulaire disponible sur notre site.\u00a0<a href=\"https:\/\/wptablebuilder.com\/fr\/contact\/\" data-type=\"page\" data-id=\"15\">Page de contact<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous ne pouvons pas fournir de support via Facebook ou Twitter. Nous n\u2019offrons pas de support t\u00e9l\u00e9phonique.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Parfois, et uniquement si n\u00e9cessaire, nous pouvons vous demander vos informations d\u2019acc\u00e8s afin de pouvoir d\u00e9couvrir le probl\u00e8me de premi\u00e8re main et de r\u00e9soudre le probl\u00e8me de la mani\u00e8re la plus efficace possible.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Heures d'assistance<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nos heures d'assistance g\u00e9n\u00e9rale sont du lundi au vendredi, de 8h00 \u00e0 20h00 EST. Durant cette p\u00e9riode, nous pouvons g\u00e9n\u00e9ralement r\u00e9pondre \u00e0 toutes les demandes d'assistance dans un d\u00e9lai de 12 \u00e0 24 heures, et souvent bien plus rapidement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9chelle de soutien<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Plugin payant :<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous garantissons un support pour la WP Table Builder Pro version actuelle. Malheureusement, nous ne pouvons pas fournir un support g\u00e9n\u00e9ral pour WordPress qui ne soit li\u00e9 \u00e0 nos produits. Pour toute demande de support g\u00e9n\u00e9ral pour WordPress, veuillez consulter&nbsp;<a href=\"https:\/\/www.wordpress.org\/support\" target=\"_blank\" rel=\"noopener\">www.wordpress.org\/support<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Parfois, il n\u2019existe pas de ligne claire quant \u00e0 ce qui constitue un support et une personnalisation. Bien que nous ferions tout notre possible pour vous aider avec toute demande de renseignement (support ou personnalisation), le support technique aura la priorit\u00e9 sur le support personnalis\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Plugin gratuit :<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Notre plugin gratuit disponible sur le d\u00e9p\u00f4t WordPress.org n\u2019est pas accompagn\u00e9 d\u2019une garantie de support ; nous nous effor\u00e7ons toutefois de r\u00e9pondre \u00e0 toutes les demandes de support. Le support de notre plugin WP Table Builder gratuit n\u2019est fourni que sur&nbsp;<a rel=\"noreferrer noopener\" class=\"rank-math-link\" href=\"https:\/\/wordpress.org\/support\/plugin\/wp-coupons-and-deals\" target=\"_blank\">Zone de support de WordPress.org<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>We provide\u00a0paid product related support\u00a0via our documentation and email support. Support can be requested through the use of form submissions through our\u00a0contact page. We cannot provide support via Facebook, or Twitter. We do not offer phone support. On occasion, and only if warranted, we may request your login credentials to view an issue first hand [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2769","page","type-page","status-publish","hentry"],"featured_image_src":null,"_links":{"self":[{"href":"https:\/\/wptablebuilder.com\/fr\/wp-json\/wp\/v2\/pages\/2769","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wptablebuilder.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wptablebuilder.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wptablebuilder.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wptablebuilder.com\/fr\/wp-json\/wp\/v2\/comments?post=2769"}],"version-history":[{"count":0,"href":"https:\/\/wptablebuilder.com\/fr\/wp-json\/wp\/v2\/pages\/2769\/revisions"}],"wp:attachment":[{"href":"https:\/\/wptablebuilder.com\/fr\/wp-json\/wp\/v2\/media?parent=2769"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}