{"id":2769,"date":"2020-10-28T04:42:03","date_gmt":"2020-10-28T04:42:03","guid":{"rendered":"https:\/\/wptablebuilder.com\/?page_id=2769"},"modified":"2023-04-10T08:46:31","modified_gmt":"2023-04-10T08:46:31","slug":"support-policy","status":"publish","type":"page","link":"https:\/\/wptablebuilder.com\/it\/support-policy\/","title":{"rendered":"Support Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\">We provide\u00a0<strong>paid product related support<\/strong>\u00a0via our documentation and email support. Support can be requested through the use of form submissions through our\u00a0<a href=\"https:\/\/wptablebuilder.com\/it\/contact\/\" data-type=\"page\" data-id=\"15\">contact page<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We cannot provide support via Facebook, or Twitter. We do not offer phone support.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On occasion, and only if warranted, we may request your login credentials to view an issue first hand and to troubleshoot in the most efficient way possible.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Support Hours<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Our general support hours are Monday to Friday, 8:00am to 8:00pm EST. During this time, we can generally provide feedback on any support queries within 12 \u2013 24 hours, and often much faster.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Extent of Support<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Paid Plugin:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We guarantee&nbsp;support for WP Table Builder Pro Version. Unfortunately, we cannot provide general WordPress support that isn\u2019t related to our products. For general WordPress support, please visit&nbsp;<a href=\"https:\/\/www.wordpress.org\/support\" target=\"_blank\" rel=\"noopener\">www.wordpress.org\/support<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sometimes there is no clear line on what is considered support and customization. While we will do our best to help you with any type of query (support or customization), technical support will take precedence over customization support.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Free Plugin:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our free plugin found on the WordPress.org repo does not come with guaranteed&nbsp;support, although we strive to answer every support thread submitted. Support for our WP Table Builder free plugin is only answered on&nbsp;<a rel=\"noreferrer noopener\" class=\"rank-math-link\" href=\"https:\/\/wordpress.org\/support\/plugin\/wp-coupons-and-deals\" target=\"_blank\">WordPress.org support area<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>We provide\u00a0paid product related support\u00a0via our documentation and email support. Support can be requested through the use of form submissions through our\u00a0contact page. We cannot provide support via Facebook, or Twitter. We do not offer phone support. On occasion, and only if warranted, we may request your login credentials to view an issue first hand [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2769","page","type-page","status-publish","hentry"],"featured_image_src":null,"_links":{"self":[{"href":"https:\/\/wptablebuilder.com\/it\/wp-json\/wp\/v2\/pages\/2769","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wptablebuilder.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wptablebuilder.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wptablebuilder.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wptablebuilder.com\/it\/wp-json\/wp\/v2\/comments?post=2769"}],"version-history":[{"count":0,"href":"https:\/\/wptablebuilder.com\/it\/wp-json\/wp\/v2\/pages\/2769\/revisions"}],"wp:attachment":[{"href":"https:\/\/wptablebuilder.com\/it\/wp-json\/wp\/v2\/media?parent=2769"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}